Shore-IT Services is able to offer support in a variety of ways. We can offer remote support or onsite support or a combination of both. We help customers of all sizes including home users, home offices and traditional offices.
Cloud services support such as AWS, Azure, Office/MS 365 is also available.
We offer data recovery services through DriveSavers Data Recovery. For more information please click on the image below.
Our services include the follwing:
- Provide guidance and consulting for IT solutions/needs.
- We offer website hosting and development.
- We can also assist you with your web application development needs.
- Provide services to map out the IT infrastructure. This includes but is not limited to the following:
- Network topology
- Server/workstation topology
- Provide IT Security assessment as requested/needed.
- Provide monitoring services for servers, workstations, switches, firewalls, and other miscellaneous IT related equipment. Monitoring includes the following:
- Patch management for operating systems.
- Continuous monitoring of services, software, hardware for servers and workstations.
- Antivirus end point solution protection.
- Network bandwidth usage, including internet usage.
- Continuous monitoring and updates for switches, firewalls, access points, and other networking devices.
- Alert notifications for failed systems.
- Provide solutions for backup and disaster recovery.
- Can be added to the monitoring services for additional fees
- Can use third party software including on premise as well as cloud storage of backups.
- Disaster recovery of servers to either on premise or cloud hosting services.
- Time to recovery depends on the level of backup services purchased.
- Monitoring and management of backups and backup systems
- Provide endpoint security, antivirus and malware protection, through third party software.
- Install and or maintain end point security protection.
- Monitor endpoint protection.
- Remediate any issues that may occur.
- Support with Cloud solutions such as Amazon AWS, Microsoft Azure, Microsoft Office 365.
- Remote Support for alert remediation and or support for issues/problems that occur. This includes but is not limited to the following:
- Switches
- Firewalls
- Access points
- Servers
- Workstations
- Laptops
- Assist with supporting software applications
- Database development Web app development
- On-site Support for alert remediation and or support for issues/problems that occur.
- Switches
- Firewalls
- Access points
- Servers
- Workstations
- Laptops
- Assist with supporting software applications
- Server (hardware) support and repairs as needed.
- Installing new equipment.
- Maintaining existing equipment.
- Fix or replace broken hardware as needed.
- This may also be handled by third party sub-contracting as needed.
- Workstation (hardware) support and repairs as needed.
- Installing new equipment.
- Maintaining existing equipment.
- Fix or replace broken hardware as needed.
- This may also be handled by third party sub-contracting as needed.
- Assist with managing other vendor support for maintenance. This includes but is not limited to:
- Server suppliers such as Dell, HP, or IBM.
- Workstation and laptop suppliers such as Dell, HP, Lenovo
- Printer/copier support
- Battery backup devices
- Phone systems